Return & Refund Policy

At https://hudabeautys.us.com/, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We accept return requests within 14 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and in their original condition.
  • Be returned in the original packaging.
  • Include all accessories, manuals, and any promotional items received with the order.
  • Show no signs of wear, damage, or misuse.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, damaged, or altered after delivery.
  • Items returned without original packaging.
  • Clearance, final sale, or promotional items marked as non-returnable.
  • Gift cards and digital products, if applicable.

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: JulyvetteMalavez@gmail.com

Please include:

  • Your order number
  • Your full name
  • A brief description of the reason for the return
  • Photos of the product if it arrived damaged or defective

Our team will review your request and provide return instructions if your return is approved.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the item received
  • Photos of the packaging, if applicable

Once verified, we may offer a replacement, store credit, or refund, depending on the situation.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Please note that it may take 5–10 business days for your bank or payment provider to process and post the refund to your account.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us for assistance.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing or has already been shipped, it can no longer be canceled. In such cases, customers may request a return after receiving the package in accordance with this policy.

Return Shipping Costs

  • If the return is due to a product defect, damage, or an error on our part, we will cover the return shipping costs.
  • For returns requested for personal reasons, such as a change of mind or ordering the wrong item, customers are responsible for return shipping expenses.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Customer Support Email: JulyvetteMalavez@gmail.com

We are committed to providing a fair and transparent shopping experience and will do our best to resolve any concerns promptly.